US + CA Customer Service

After your order is placed, you will receive an email confirming your order. If you do not receive your confirmation email within 24 hours, please contact us at service@sekkiseibeauty.com

Order Processing

Online orders are processed during business hours Monday – Friday, 9am – 5pm ET, excluding major holidays. 

• Once your order is placed, you will receive an email confirmation. 
• Please allow 2-3* business days to fulfill your order. 
• Once your order is fulfilled and ready to ship, you will receive an email with shipping confirmation and tracking details. All orders ship via DHL and may be transferred to a separate courier for local delivery. We ask that you add an extra 7 days to your transit time to accommodate for customs processing time.  
• Orders ship from our warehouse in New Jersey.

*Increases in volume associated with promotions, major holidays, or inclement weather may cause delays in processing times and delivery windows to be extended.

Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Order Tracking

When you receive your confirmation there is a choice to “view your order”. From here orders can be tracked using the Shop app or account holders can track within their account. Please follow the steps below.

Account Holders

Please log into your account and click on your order. Once your order is open, click on the banner at the top of the page to track your package.

To Track with Shop on Mobile (or other devices) please follow the steps below. For non-mobile device users (computers) please contact customer service for assistance.

1. Click the “View Your Order” button in the confirmation email.
2. Click “Track Order with Shop” once you have successfully opened your order in your browser.
3. Sign into Shop or create an account with the email address on your order.
4. Once signed in, your order details will automatically upload for tracking.
5. Start Tracking!

If your package was damaged in shipment by the carrier or an item is missing from your order. Please notify us immediately by providing images of your order (in pdf, jpeg, jpg, or png format) with the packing slip and the items you received. Damaged and missing items will be replaced.

Regretfully, we are unable to modify or cancel your order once your order confirmation has been sent. We deeply apologize for any inconvenience this may cause you. We’re happy to accept returns for orders that are unable to be cancelled as requested.

If you are not completely satisfied with your purchase for any reason, simply return your new or gently used items within 30 days of your order’s shipped date for a refund of the purchase price, excluding shipping and handling.

Canadian customers are responsible for return shipping for all returns; no prepaid return labels will be provided. Please reach out to service@sekkiseibeauty.com with the items and quantities being returned to receive an RA number.

SEKKISEI is not responsible for returned articles lost during transit.

Your return will be processed promptly upon its arrival. Processing time for returns is usually 2 weeks from the date the return is received. Please note the following conditions are required for a refund:

• Gently used items should contain at least half of their contents for a refund to be issued for them.
• All kits, gift sets, bundles, and duos must be returned with all items in the kit to receive refund or credit. We cannot partially refund or credit an incomplete kit.
• Both items received as part of a “Buy One, Get One” offer need to be returned for a full refund of the purchased item to be issued. Otherwise, the value of the unreturned item will be deducted from your refund.

Returns or exchanges for purchases made online will not be accepted for return or exchange at other retailer locations.

Returns or exchanges for purchases made at any other retailer locations cannot be returned through sekkiseibeauty.com. Items not purchased through sekkiseibeauty.com should be returned at their place of purchase.

service@sekkiseibeauty.com

Monday – Friday, 9 am — 5 pm EST, excluding major holidays.